Privacy Policy

Privacy Policy 

Last Updated: 03 October 2026

At Shakuntalam (“we”, “our”, “us”, or “Shakuntalam”), we respect your privacy and are committed to protecting the personal information of our customers, visitors, and website users.

This Privacy Policy explains how information may be collected, used, stored, and protected when you visit shakuntalam.co, contact us, enquire about our products, or interact with our website.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information
  • Full name
  • Mobile number
  • Email address
  • Address
  • City and state
  • Other information voluntarily provided by you
Enquiry & Order Information

If you contact us regarding our products or services, we may collect information such as:

  • Product or service requested
  • Quantity or order-related information
  • Delivery details
  • Enquiry details
  • Communication history
  • Other information required to fulfil your request

2. How We Collect Information

We may collect information when you:

  • Visit our website
  • Submit an enquiry
  • Contact us through the website
  • Request product information
  • Place an order, where applicable
  • Contact us by phone, email, or other available communication channels
  • Submit information through website forms

3. Automatically Collected Information

When you visit shakuntalam.co, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General website usage information

This information may be used to maintain website security, improve performance, understand website usage, and enhance user experience.

4. How We Use Your Information

We may use the information collected to:

  • Respond to enquiries
  • Provide information about our products
  • Process and manage orders, where applicable
  • Communicate with customers
  • Provide customer support
  • Coordinate delivery or related services
  • Improve our website and services
  • Maintain business and transaction records
  • Prevent fraud or misuse
  • Comply with applicable legal and regulatory requirements

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Maintain website functionality
  • Remember preferences
  • Analyse website traffic
  • Understand visitor behaviour
  • Improve website performance
  • Support website security

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Sharing of Personal Information

We do not sell or rent your personal information as a standalone commercial product.

Information may be shared with trusted third parties where reasonably necessary to operate our business or provide requested services, including:

  • Website hosting providers
  • Technology and IT service providers
  • Delivery or logistics partners
  • Payment service providers, where applicable
  • Professional advisers
  • Government or regulatory authorities where legally required

Information will be shared only for legitimate business, operational, legal, or service-related purposes.

7. Payment Information

Where online payments are available, payments may be processed through authorised third-party payment providers.

Payment providers may collect payment information such as card, banking, or UPI details according to their own privacy and security policies.

We may retain transaction-related information necessary for order management, accounting, customer support, refunds, and legal requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for:

  • Providing requested products or services
  • Processing enquiries and orders
  • Customer support
  • Maintaining business records
  • Accounting and financial requirements
  • Resolving disputes
  • Meeting applicable legal and regulatory requirements

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Shakuntalam is not responsible for the content, security, privacy practices, or policies of external websites.

Users should review the privacy policy of any third-party website before providing personal information.

11. Accuracy of Information

Users are responsible for providing accurate and complete information when submitting enquiries, orders, or other information through the website.

If your information changes or you identify an error, you may contact us to request an appropriate correction.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including:

  • Requesting access to relevant information
  • Requesting correction of inaccurate information
  • Requesting deletion where legally applicable
  • Withdrawing consent where processing is based on consent
  • Raising concerns regarding the handling of your personal information

Requests may be subject to identity verification and applicable legal requirements.

13. Children’s Privacy

Our website is not intended to knowingly collect unnecessary personal information from children.

If you believe that a child has submitted personal information through the website without appropriate authorisation, please contact us so that the information can be reviewed and, where appropriate, deleted.

14. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, we may send information about products, services, offers, or business updates.

You may request to stop receiving promotional communications at any time.

15. Changes to This Privacy Policy

Shakuntalam may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact Shakuntalam through the contact details provided on our official website.

Website: shakuntalam.co